Privacy notice

Last updated: 13 November 2026

This notice explains what personal information AI Business Growth collects, why, and what you can do about it. It covers this website, people who email or speak to us, businesses we contact about our service, and businesses that become clients.

Who we are

AI Business Growth (AIBG) is a trading name of Oakfort Services Limited, registered in England and Wales, company no. 17309818. Registered office: 21 Priory Road, Cheam, Sutton, England, SM3 8LP.

Oakfort Services Limited is the data controller for the information described in this notice. We are registered with the Information Commissioner's Office, registration reference ZC234713.

Contact for anything in this notice: Graham Hennigan, [email protected].

Using this website

This website has no forms and no account log-in. We do not set any cookies. The missed-call calculator works in your own browser; the numbers you type are not sent to us.

Our hosting provider, Cloudflare, handles the technical information every website receives, such as your IP address, browser type and the pages requested, so it can deliver the site and protect it from attack. Cloudflare may set a strictly necessary security cookie if it needs to check that a visitor is not a bot. We do not use this information to identify you, and Cloudflare keeps it only for as long as it needs to for security.

Lawful basis: our legitimate interest in keeping the site secure and working.

If you email or call us

If you contact us, we keep your name, contact details and what you tell us so we can reply and, if you want, give you a price. Our email runs on Google Workspace.

Lawful basis: our legitimate interest in answering enquiries, or taking steps you ask for before a contract.

Businesses we contact

We sometimes contact businesses we think could use our service. We get business names and contact details from public sources such as Companies House and business listings, and from websites the business publishes itself.

• We only send unrequested emails to limited companies, LLPs and PLCs, at business addresses. Every email says who we are and how to stop hearing from us.
• We check every number against both the Telephone Preference Service and the Corporate Telephone Preference Service before we call.
• We never send unrequested texts, WhatsApp messages or voicemail drops.

Lawful basis: our legitimate interest in telling businesses about a service relevant to them.

You can tell us to stop contacting you at any time. We will stop, with no questions asked. We add you to a do-not-contact list the same day and keep only what we need to make sure we do not contact you again.

Clients

When a business becomes a client, we hold the owner's or contact's name, phone, email and business details, the information UK telecoms rules require to register a business phone number (this can include proof of identity and address), and records of what we have billed and been paid. If you do not give us the registration details, we cannot set up the number.

Lawful basis: performing our contract with you, and our legal obligations (for example keeping accounting records).

Your callers' information

When the service is running, it handles information about the people who call you, such as their phone number and the texts they send. For that information, you (our client) are the controller and we act as your processor, under a data processing agreement we both sign before the service is switched on. We use it only to run the service for you.

Who we share information with

We do not sell personal information. We share it with providers who help us run the business, under contracts that protect it, and with others where needed:

• Google (email and documents)
• Cloudflare (website hosting and security)
• our software and messaging provider, based in the USA, which runs the missed-call text-back service and the phone numbers
• UK mobile networks and carriers, which deliver the texts and check the registration details UK telecoms rules require
• payment providers, and Upwork where you hire us through Upwork
• our accountant, and HMRC or other authorities where the law requires

Information sent outside the UK

Some of these providers store or access information outside the UK, including in the USA. Where they do, we rely on protections recognised under UK law, such as the UK International Data Transfer Agreement, the UK Addendum to the EU standard contractual clauses, or the UK Extension to the EU-US Data Privacy Framework where the provider is certified. Email us for details of the safeguard that applies.

How long we keep it

• Enquiries that do not lead anywhere: up to 12 months after our last contact.
• Businesses we have contacted: up to 12 months after our last contact, except the do-not-contact list, which we keep for as long as we are in business.
• Clients: for as long as you are a client, then 6 years after the end of the financial year in which our contract ends, for accounting and legal reasons.
• Your callers' information: kept for 30 days after the service ends so you can ask for an export, then deleted.

Your rights

You can ask us to:

• give you a copy of the personal information we hold about you
• correct anything that is wrong
• delete your information
• restrict how we use it
• object to us using it, including for contacting your business
• give you your information in a format you can pass to someone else (where this applies)

Email [email protected]. We will reply within one month. There is no charge. We do not make decisions about you by automated means.

If you are unhappy with how we have handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner's Office: ico.org.uk, 0303 123 1113.

Changes

If we change this notice we will update the date at the top. Material changes affecting clients will be emailed to them.